FAQs – Lounges, Mattresses & Delivery | Alivemall
Why Are Alivemall Lounges & Mattresses Cheaper Than Other Stores?
At Alivemall, we are both the manufacturer and wholesaler — we design, build, and sell directly to you.By cutting out the middlemen and retail markups, we’re able to offer high-quality furniture at true factory-direct prices.
Lounges & Sofas – Frequently Asked Questions
What materials are used in your lounges and sofas?
All Alivemall lounges are crafted using:
– Solid timber frames
– Premium high-density foam
– Support springs for lasting comfort
– Upholstery in durable fabric or genuine leather
How do I care for my lounge or sofa?
General Care Tips:
– Keep furniture away from sunlight, heaters, or kitchens
– Lift from the base – never drag or lift by cushions or arms
– Don’t sit on armrests or allow children to jump
– Sit fully back to avoid upholstery creasing
Fabric Sofas:
– Vacuum regularly
– Spot-clean any spills immediately
– Rotate seat cushions
– Professionally clean every 6–12 months
– Avoid pet scratches or bites
Leather Sofas:
– Weekly: Vacuum and wipe with damp cloth
– Every 3 months: Apply an industry-approved leather conditioner
Mattress FAQs
What mattress sizes do you offer?
All Alivemall mattresses follow Australian standard sizing:
Size | Dimensions (cm) |
Single | 92 × 188 |
King Single | 106 × 203 |
Double | 137 × 188 |
Queen | 153 × 203 |
King | 183 × 203 |
What base is suitable for your mattresses?
Our mattresses are best used with:
Slatted bases (slats ≤ 8cm apart and ≥ 9cm wide)
Platform bases with solid surface
Double, Queen & King sizes: Centre support rail recommended
What materials are used in your mattresses?
Every Alivemall mattress is made with high-quality, new materials, including:
– Moisture-resistant spring systems (to reduce rust)
– High-density support foam
– Reinforced edge support
– Durable ticking fabric for comfort and longevity
How do I care for my mattress?
General Mattress Care:
– Use a mattress protector
– Vacuum regularly with low suction
– Mattress handles (if included) are for positioning only
Double-Sided Mattresses:
– Rotate and flip every 2 weeks for the first 4 months
– Then flip every 3 months
Pillow Top Mattresses:
– No need to flip
– Rotate from head to foot every 2 weeks initially, then every 3 months
What is a sleep impression?
Body impressions are a normal part of mattress use — they form as the comfort layers contour to your body.
They help improve support and are not considered defects.
Do You Offer Delivery?
Yes! Alivemall offers fast and affordable furniture delivery across NSW.
Free Delivery:
– Mattresses, bed bases, and bed frames are delivered free across Sydney Metro
Lounge & Sofa Delivery:
– From just $70, includes professional delivery & installation
Delivery Zones
We currently deliver to:
– Sydney Metro (including Penrith, Campbelltown, Hills District, Richmond)
– Blue Mountains (up to Katoomba)
– Wollongong
– Central Coast
– Newcastle
Need More Help?
If your question isn’t listed above, reach out to our friendly team:
Email: [email protected]