1. A 20% restocking fee applies on returns and exchanges on unused, undamaged, unopened mattresses & mattress bases. Additional Freight charges will apply and will be calculated based on the suburb. Opened, used or damaged mattresses, mattress bases cannot be returned or exchanged.

2.Returns will only be accepted within 7 days from the date of delivery or pickup.

3.All returns are subject to inspection of the mattress, mattress base.

4. Refunds are not available for returns or exchanges due to change of mind. A credit towards another purchase will be provided, less any fees & freight.

5. Delivery is to the ground floor (EASY ACCESS), standard deliveries. A standard delivery is the product going through the ground floor, main front entrance of the home(EASY ACCESS). Rear entries that do not have clear easy access, as well as multi storey units without lifts will be subject to a surcharge. The amount of surcharge will be based on the difficulty. Any surcharge can only be advised by the driver onsite, or if you wish to move the mattress or lounge upstairs/downstairs yourself, we are happy to deliver to your ground floor without any surcharge.

6. Delivery carriers reserve the right to request extra charge or refuse delivery to specific locations they deem difficult, at high risk, or inaccessible with standard delivery services.

7. Mattress warranties apply so long as the mattress is in a hygienic state, has not been physically damaged, and has been rotated every 2 weeks for the first 3 months, then every 3 months thereafter.

8. If delivery is confirmed and subsequently missed, re-delivery fee will apply and will be calculated based on the suburb.

9. Comfort, support & firmness are highly subjective. It is the customer’s responsibility to decide and confirm that the ordered product is suitable for their preferences, needs and requirements.

10. The warranty against manufacturing defects is not transferable. It is limited to the original purchaser specified in the original purchase order. The warranty is against manufacturing defects & only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes.

11. We do not handle old mattresses. Search mattress recycler to dispose of your old mattresses.

12. Back-to-base warranty applies to all orders from Canberra, Blue Mountains, Central Coast, New Castle, Wollongong & other regional areas; you are responsible to transport the product that requires inspection/repair to and from Sydney Furniture Direct warehouse at your own cost.